Location & Practice Overview

This is a fully remote Licensed Practical Nurse opportunity listed in Worcester, Massachusetts. The position is part of CareHarmony’s care coordination model, which supports healthcare providers delivering ongoing services to patients with chronic conditions. Rather than working from a hospital unit or outpatient treatment room, the coordinator performs patient outreach and administrative-clinical coordination from a private home workspace. An active Massachusetts LPN license is required. The role is designed around communication with patients and provider partners, helping maintain continuity of care between scheduled clinical appointments.

Work Setting Fully remote from a private home workspace
Practice Model Care coordination supporting healthcare provider partners
Geographic Listing Worcester, Massachusetts
Care Delivery Patient outreach and coordination between clinical appointments

Responsibilities

  • Manage an assigned patient census and follow up on unresolved care needs.
  • Identify clinical and non-clinical barriers that may interfere with ongoing care.
  • Help patients locate appropriate community resources and coordinate access to needed services.
  • Review medication lists, identify adherence concerns, support reconciliation, and coordinate refill requests within established workflows.
  • Assist with referrals, appointment scheduling, and communication between patients and provider organizations.
  • Explain chronic-condition management information in clear, practical language and coordinate requests involving home health, durable medical equipment, home infusion, and other services when indicated.

Document interactions accurately and maintain follow-through on outstanding patient needs.

Qualifications & Requirements

Candidates must meet the core licensing, experience, and technical requirements listed below. Preferred items are advantages rather than mandatory conditions.

License
Active Massachusetts Licensed Practical Nurse (LPN) license
Experience
At least 3 years of direct patient-facing nursing experience
Chronic Care Background
Experience identifying patient needs and coordinating care for people with chronic conditions
Technical & Communication Skills
Working proficiency with Microsoft Office; strong written and telephone communication, attention to detail, and organizational skills
Remote Workspace
Reliable high-speed internet and a private home workspace suitable for handling protected health information
Preferred
Epic experience, bilingual communication skills, and additional state LPN licenses

Compensation & Benefits

The advertised hourly pay range is $23–$28. The stated starting rate includes a $2-per-hour Massachusetts license differential on top of a $21 base rate. Higher hourly earnings are tied to production, so the maximum rate should not be interpreted as guaranteed pay for every employee. Candidates should confirm eligibility, bonus criteria, and current benefit terms with the employer.

  • Hourly range: $23–$28 (starting rate includes $2 MA license differential)
  • Production-based progression within the advertised range
  • Core medical, dental, and vision coverage
  • Paid holidays, paid time off, and sick time
  • 401(k) with company match
  • Company-provided laptop; quarterly bonus program and potential overtime also described

Schedule & Work Environment

Employment Type Full-time
Weekly Schedule Monday through Friday daytime; no regular weekend shifts
On-Call Rotational coverage averaging approximately once per year
Daily Hours Exact start and finish times not specified; confirm during recruitment
Physical & Technical Demands Prolonged sitting, telephone conversations, active listening, and real-time note-taking; dependable high-speed internet and private workspace required

Patient Population & Clinical Setting

The role supports patients enrolled in chronic care management programs through ongoing contact between appointments with their healthcare providers. Communication may involve discussing outstanding care needs, clarifying follow-up steps, and helping patients navigate services relevant to their health and daily circumstances. The work is conducted remotely, primarily through telephone-based interactions and coordination with provider partners. The original listing focuses on chronic-condition care management but does not establish a complete diagnosis-by-diagnosis patient profile. Candidates should therefore expect a chronic-care population without assuming that the role is limited to a particular disease group or age range.

Population Focus Patients enrolled in chronic care management programs
Care Timing Ongoing contact between provider appointments
Interaction Mode Primarily telephone-based outreach and coordination
Scope Note Chronic-care focus; specific disease groups or age ranges not limited in the posting

Clinical Focus & Key Services

The clinical emphasis is continuity of care for patients managing chronic conditions outside scheduled office visits. These activities support access, follow-through, and communication across the care process; they do not imply independent prescribing or authority to change a clinician’s treatment plan.

Continuity of Care Support for patients managing chronic conditions between scheduled office visits
Medication-Related Coordination Medication-list review and adherence discussions to identify issues requiring provider follow-up
Patient Education Practical guidance that makes chronic-condition information understandable
Service Connection Linking care plans with home health, durable medical equipment, home infusion, and related services when needed

Role Highlights

This position may suit an experienced LPN who prefers structured care coordination and sustained patient communication over a facility-based clinical routine.

  • Care beyond the clinic: The work focuses on maintaining follow-through between scheduled provider visits rather than delivering bedside treatment.
  • Coordination across services: Patient needs may involve healthcare providers, community resources, and home-based services.
  • A measurable workflow: The employer describes production-based progression within the advertised pay range, making it important to understand the applicable performance expectations.
  • Remote professional practice: The role requires independent organization, reliable documentation, and clear communication from a confidential home workspace.

About CareHarmony

CareHarmony provides technology-enabled care coordination services to healthcare organizations working to support patients beyond individual office visits. Its service model includes chronic care management and related programs designed to help providers coordinate ongoing patient needs. The company’s approach connects patient communication, care follow-up, and access to appropriate services within a broader provider-partner workflow. For an LPN considering this role, the important distinction is the employer’s focus on coordinated, longitudinal support rather than conventional bedside care.

Service Focus Technology-enabled care coordination and chronic care management
Client Partners Healthcare organizations supporting patients beyond office visits
Care Model Patient communication, follow-up, and service access within provider-partner workflows
Role Context Coordinated, longitudinal support rather than conventional bedside care

Frequently Asked Questions

Is an active Massachusetts LPN license required for this remote role?
Yes. An active Massachusetts Licensed Practical Nurse license is required. The starting hourly rate includes a $2 Massachusetts license differential.
How much direct patient-facing experience is required?
The posting requires at least three years of direct patient-facing nursing experience. Experience coordinating care for people with chronic conditions is also expected.
How is the $23–$28 hourly range determined?
The advertised range starts at $23 per hour (including the $2 Massachusetts license differential on a $21 base). Higher rates within the range are tied to production. The maximum should not be treated as guaranteed pay for every employee; confirm performance criteria with the employer.
What home workspace and equipment are needed?
Candidates need reliable high-speed internet and a private home workspace suitable for handling protected health information. A company laptop is listed as provided equipment.
Is Epic experience required?
No. Epic experience is listed as a preferred advantage, not a core requirement. Working proficiency with Microsoft Office is expected.
How often does on-call coverage occur, and what patients will I support?
Rotational on-call is described as averaging approximately once per year; exact frequency should be confirmed. The role supports patients enrolled in chronic care management programs through coordination and follow-up between provider visits, without a fixed disease-by-disease or age-limited profile in the posting.

Remote LPN Care Coordinator in Worcester, MA

CareHarmony is advertising a full-time remote LPN Care Coordinator position associated with Worcester, Massachusetts. Applicants need an active Massachusetts LPN license and at least three years of direct patient-facing nursing experience. The advertised pay is $23–$28 per hour, with progression above the starting rate tied to production. The role combines chronic care follow-up, medication-related coordination, patient education, referrals, and assistance accessing health and community services. The standard schedule is Monday through Friday. Candidates should review the employer’s current requirements for remote work, compensation, and benefits before deciding whether to proceed.

Is This Remote LPN Role a Good Career Fit?

This opportunity may suit an experienced practical nurse who wants to apply clinical knowledge in a coordination-focused position rather than provide routine bedside care. The strongest fit is likely someone comfortable with telephone-based patient communication, detailed documentation, follow-up tracking, and helping people navigate services for chronic conditions. Candidates should also consider whether they prefer a production-oriented workflow and can maintain confidentiality in a home office. Before accepting, ask how patient caseloads are assigned, how performance affects hourly pay, what training is provided, and which daily working hours apply to the team.

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