Location & Practice Overview

This position is based in the Tampa area and supports managed care outreach for a health plan client. The work centers on telephonic coordination within a Case Management Outreach department rather than direct bedside care.

Base Location Tampa, FL
Practice Type Health plan / managed care support
Department Case Management Outreach
Care Setting Primarily telephonic with system documentation
Placement Model Full-time placement through staffing partner

Responsibilities

  • Complete 40–50 outbound calls each day to members who have finished Health Risk Assessments.
  • Explain available case management program options and services during member conversations.
  • Connect eligible members with dedicated Case Managers for continued support and complete accurate documentation in required systems.
  • Flag members who may need additional resources or follow-up and coordinate smooth internal handoffs.
  • Work with internal teams to maintain continuity of outreach efforts.

Daily work emphasizes high-volume member engagement by phone and precise system entry rather than in-person clinical interventions.

Qualifications & Requirements

Candidates must hold an active Florida RN license. Clinical background in acute care is expected; prior case management experience is preferred but not always mandatory when phone and assessment skills are strong.

License
Active, unrestricted Registered Nurse license in Florida
Education
High school diploma or GED required; Bachelor’s in Nursing or related field preferred
Experience
2+ years clinical acute care (home health, physician office, or public health preferred); 1+ year case management preferred
Certification
Certified Case Manager (CCM) preferred
Skills & Knowledge
Computer proficiency, strong listening and engagement skills; familiarity with physical health, aging, community resources, medications, behavioral health, dementia, and durable medical equipment

Compensation & Benefits

Base pay falls within the stated annual range and is determined by experience. Additional performance incentives are available.

  • Base salary $78,000–$96,000 per year
  • Performance and productivity incentives
  • Health, dental, and vision coverage options
  • Paid time off and holiday pay
  • 401(k) plan with company match and professional development support

Schedule & Work Environment

Days Monday through Friday, standard daytime business hours
Call Volume 40–50 outbound calls per day
Setting Primarily telephonic outreach with system-based documentation; Tampa-area base with hybrid or office expectations aligned to client needs
Support Structure Access to established protocols, team resources, clinical leadership, and quality teams

Patient Population & Clinical Setting

Outreach targets adults who have recently completed Health Risk Assessments through health plan partners. Conversations introduce voluntary case management services aimed at care coordination and gap identification.

Population Adults across varying health statuses
Common Focus Members managing chronic conditions or recent health events
Encounter Type Outbound telephonic engagement following Health Risk Assessment completion
Clinical Emphasis Preventive support, resource connection, and trust-building by phone

About HealthCare Support Staffing

HealthCare Support Staffing is a national niche healthcare recruitment and staffing firm founded in 2002 and headquartered in Maitland, Florida. The organization places clinical and non-clinical professionals with health plans, hospitals, pharmacies, and other providers across the United States and operates as part of the Ingenovis Health family of brands.

Founded 2002
Headquarters Maitland, FL
Company Size 51–200 employees
Service Focus Health plans, hospitals, home health, managed care, pharmacy, and administrative roles
Geographic Reach National

Frequently Asked Questions

Is this a direct-hire role or a contract placement?
It is a placement opportunity through HealthCare Support Staffing with strong potential for long-term employment with the client organization.
What training is provided for the systems and call process?
Comprehensive training covers call scripts, proprietary systems, documentation standards, and case management protocols.
Can strong clinical experience substitute for prior case management work?
One year of case management experience is preferred, yet solid clinical background in home health, physician offices, or public health combined with demonstrated phone and assessment skills may be sufficient.
Is the position fully remote?
The role is based in the Tampa area. Hybrid or office expectations follow client requirements; duties themselves are primarily telephonic.
What license is mandatory for consideration?
An active, unrestricted Registered Nurse license issued by the state of Florida is required.

RN Case Manager in Tampa, FL

This Tampa-based RN Case Manager placement focuses on high-volume telephonic outreach to adults who have completed Health Risk Assessments through a health plan partner. The role bridges clinical nursing experience with managed care coordination by introducing voluntary case management services, facilitating handoffs to dedicated Case Managers, and documenting interactions accurately. Candidates with acute care backgrounds, especially in home health or public health settings, and Florida RN licensure will find a structured pathway into managed care case management. The position operates on a standard weekday schedule with performance-linked incentives and benefits typical of full-time placement through a national healthcare staffing firm headquartered in central Florida. Success in the role can open doors to expanded coordination responsibilities within partner organizations.

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