Location & Practice Overview

This fully remote Medical Assistant position supports the Patient Communication department of Colorado Mountain Medical, part of Vail Health. The clinical organization serves communities in Colorado's Eagle and Summit counties, while eligible employees may perform the role remotely from approved states, including Illinois. Springfield, IL represents the advertised remote job location rather than the physical location of the medical practice.

Practice Setting Colorado Mountain Medical Patient Communication Department
Work Arrangement Fully remote, home-based position
Healthcare Network Vail Health
Geographic Eligibility Illinois and other employer-approved states

Responsibilities

  • Answer and process incoming patient telephone calls and voicemails according to department protocols.
  • Review, sort, and route electronic health record and patient portal messages to the appropriate clinical inbox or team member.
  • Evaluate medication refill requests against qualifying criteria, complete eligible requests, and forward those requiring provider authorization with complete supporting information.
  • Maintain accurate documentation of every patient interaction and follow-up activity within the electronic health record.
  • Monitor unresolved requests and ensure timely closure of the communication loop with patients and clinical staff.

Daily work requires independent judgment to distinguish routine administrative requests from those that must be escalated to a physician or other licensed clinician.

Qualifications & Requirements

Applicants must hold one of the medical assistant certifications accepted by the employer or qualify through an approved alternative healthcare credential. Candidates should demonstrate familiarity with medical terminology, medical equipment, HIPAA requirements, and OSHA regulations. Two years of patient care and medical administrative experience are preferred. The posting does not specify a mandatory minimum number of years of professional experience.

Accepted Medical Assistant Certifications
CMA (AAMA), RMA (AMT), NCMA (NCCT), CCMA (NHA), MAC (AMCA), or Nationally Registered CMA (NAHP)
Alternative Healthcare Credentials
Colorado EMT, RN or LPN (Colorado or compact), or Colorado CNA
Required Knowledge
Medical terminology, medical equipment, HIPAA compliance, and OSHA regulations
Preferred Experience
Two years of patient care and medical administrative experience

Compensation & Benefits

The advertised hourly compensation range of $23.20–$31.00 reflects the Colorado reference rate. Actual compensation for remote employees may be adjusted based on their approved work location. Benefits available to eligible PRN employees are limited and include the following:

  • Colorado reference hourly pay range: $23.20–$31.00
  • Geographic compensation adjustments based on remote work location
  • Wellbeing reimbursement funds
  • Eligibility for 403(b) contributions

Schedule & Work Environment

Employment Classification PRN (Pool)
Scheduling Model As-needed according to departmental volume
Shift Details Exact hours not specified in the current posting
Primary Workspace Home office utilizing employer electronic systems

Patient Population & Clinical Setting

The position supports patients receiving care through Colorado Mountain Medical's outpatient network in Colorado. Patient interactions take place remotely through telephone calls, voicemails, and electronic portal communications, connecting individuals with the appropriate clinical teams for routine questions, medication-related requests, and follow-up coordination.

Patient Population Patients receiving care through Colorado Mountain Medical
Communication Channels Telephone, voicemail, and patient portal
Clinical Settings Outpatient family medicine, specialty, and urgent care practices

Clinical Focus & Key Services

The professional core of the role consists of structured communication and coordination activities that enable continuity of outpatient care without direct hands-on clinical procedures.

Communication Support Telephone and electronic message management for outpatient practices
Prescription Coordination Protocol-driven processing of medication refill requests
Record Integrity Accurate capture of patient inquiries and resolution status in the EHR

Role Highlights

This Vail Health opportunity combines medical assistant experience with a fully remote patient communication role. Rather than working in a traditional examination room, the position supports Colorado Mountain Medical through centralized communication workflows serving multiple outpatient care settings. Its PRN structure and approved-state hiring arrangement make it a distinct option for qualified medical assistants seeking remote healthcare employment.

  • Fully remote position supporting Colorado Mountain Medical within the Vail Health network
  • Patient communication responsibilities spanning telephone calls, voicemails, and electronic patient portal messages
  • Exposure to communication workflows serving family medicine, specialty, and urgent care practices
  • PRN employment arrangement with scheduling based on departmental staffing and operational needs
  • Remote hiring eligibility includes Illinois and other employer-approved states, subject to current geographic restrictions

About Vail Health

Vail Health is a nonprofit community healthcare system based in Colorado’s mountain region. It operates a 56-bed hospital in Vail designated as a Level III Trauma Center, Colorado Mountain Medical clinics, urgent care locations, Howard Head Sports Medicine, Shaw Cancer Center, and behavioral health services across Eagle and Summit counties.

Organization Type Independent nonprofit healthcare system
Hospital Capacity 56-bed facility with Level III Trauma Center
Service Area Eagle and Summit counties, Colorado
Key Affiliates Colorado Mountain Medical, Howard Head Sports Medicine, Shaw Cancer Center

Frequently Asked Questions

Which states currently allow remote work for this position?
Approved states include Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. The employer notes that the list may change with hiring needs.
Will I perform any in-clinic or hands-on clinical procedures?
No. The position is limited to telephone, voicemail, portal, and electronic health record communication tasks performed from a home workspace.
How does the medication refill process work in this role?
Refill requests are reviewed against established clinical workflows. Eligible requests are processed directly; those needing provider review are forwarded with the required supporting details.
Is a specific electronic health record system named?
The posting requires daily work with EHR message queues, provider inboxes, and the patient portal but does not identify a particular software platform.
Are any hours guaranteed under the PRN classification?
No. PRN (Pool) scheduling is determined by departmental needs. Candidates should discuss expected availability directly with the hiring team.

Remote Medical Assistant PRN in Springfield, IL

This Remote Medical Assistant PRN position in Springfield, IL offers an opportunity to support Colorado Mountain Medical, part of the Vail Health healthcare network, through a home-based patient communication model. The role is connected to a multi-specialty outpatient organization serving patients across Colorado's mountain communities, including those receiving family medicine, specialty, and urgent care services. Unlike conventional medical assistant positions based in examination rooms, this opportunity operates within a centralized communication department that connects patients with the appropriate clinical teams. Candidates searching for remote medical assistant jobs in Illinois may find this position relevant because the employer includes Illinois among its approved states for remote employment, subject to current hiring eligibility requirements.

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