Patient Care Support Services Assistant

Location & Practice Overview

This is an on-site administrative support position based in the San Francisco office of a nonprofit home-based care organization, with occasional coverage at the Larkspur office.

Responsibilities

• Triage incoming calls from prospective and current patients, caregivers, members of the medical community, staff, and the public, directing each call to the appropriate team member promptly and courteously.
• Conduct daily chart audits by running and reviewing Epic, Excel, and PCSS Admit reports for patients from admission through discharge to ensure documentation accuracy.
• Work with internal departments, individual staff members, external medical community partners, and vendors to resolve chart and record discrepancies.
• Collect and distribute interoffice mail.
• Facilitate outgoing mail using the USPS mailing system.
• Assist the Patient Care Support Services Manager with special projects as requested.

The core of the role is accurate patient-record maintenance combined with reliable telephone and administrative coordination.

Qualifications & Requirements

The position requires basic educational credentials and prior clerical or administrative experience, with preference given to healthcare settings.

Compensation & Benefits

The role is compensated on an hourly basis. Full-time status carries eligibility for the employer’s benefits package; specific benefit components are available directly from the employer.

• Hourly rate: $25.00 – $26.00
• Full-time employment with associated benefits eligibility

Schedule & Work Environment

Patient Population & Clinical Setting

The administrative work supports the people connected to home-based care rather than providing direct clinical services.

Clinical Focus & Key Services

This is an administrative operations role. Daily work centers on record integrity, telephone access coordination, and support systems that keep Patient Care Support Services functioning.

Role Highlights

Several structural features distinguish this position from a standard clerical or front-desk role.

• Combines high-volume telephone access work with detailed daily chart auditing responsibilities
• Requires regular coordination with both internal clinical teams and external medical community partners and vendors
• Primary San Francisco office location with structured occasional coverage at the Larkspur office
• Operates within a specialized home-based care organization rather than a traditional hospital or clinic front desk

About By the Bay Health

By the Bay Health is a nonprofit organization established in 1975. It provides home-based hospice, palliative care, skilled home health, and pediatric services across the San Francisco Bay Area and is part of Northern California’s largest independent nonprofit hospice network, which also includes Mission Hospice & Home Care and Hope Hospice. The organization maintains an affiliation with UCSF Health.

Frequently Asked Questions

Patient Care Support Services Assistant in San Francisco, CA

Patient Care Support Services Assistant roles sit at the intersection of patient access and operational records management within home-based care organizations. In the San Francisco setting, these positions handle the administrative flow that connects callers—patients, caregivers, referring providers, and internal staff—with the correct resource while maintaining the integrity of electronic and paper-based documentation across the full admission-to-discharge cycle. The work relies on systems such as Epic and specialized internal reporting tools rather than clinical assessment or treatment. Professionals drawn to structured office-based healthcare support, telephone coordination, and detailed chart review often find this specialization a practical fit. It differs from hospital registration or pure medical records roles by operating inside a continuum of home-based services and requiring coordination across both internal teams and external medical community partners. For candidates evaluating administrative careers in the Bay Area healthcare sector, this type of position offers exposure to the operational backbone that enables field-based care delivery.

Career Opportunities for Patient Care Support Services Assistant in San Francisco, CA

Healthcare administrative careers can provide a professional path for individuals who want to remain within the medical field without moving into direct patient care. People with backgrounds in medical administration, clinic operations, customer service, scheduling, health information management, or other healthcare support functions may find this type of career direction relevant to their existing experience. It can also appeal to professionals who enjoy organized work, accuracy, communication, and contributing to patient services from an operational role. For candidates moving from general office administration into healthcare, this kind of position can represent a way to build more specialized knowledge of healthcare organizations and their workflows. Likewise, experienced healthcare support professionals may view it as one option for developing a broader understanding of how different administrative functions contribute to patient care. In San Francisco, this career direction may suit professionals seeking to build a long-term healthcare administrative profile rather than pursue a clinical occupation.