Location & Practice Overview

The position is located in San Francisco, California. Work occurs on-site within the administrative operations of a healthcare program that serves veterans.

City & State San Francisco, California
Work Setting On-site administrative support
Organizational Context Government-contracted healthcare program

Responsibilities

  • Coordinate appointment scheduling activities and keep scheduling information accurate and current.
  • Provide clerical and reception support for healthcare operations, including telephone and in-person assistance to patients, clinical staff, and administrative personnel.
  • Manage telephone and computer-based tasks at the same time while maintaining accuracy and a professional demeanor.
  • Operate healthcare computer systems and scheduling applications used in daily administrative workflows.
  • Complete routine administrative tasks in Microsoft Excel, Outlook, and Word.
  • Coordinate with Medical Support Assistant leads, supervisors, and other administrative staff on scheduling procedures and operational requirements.

Qualifications & Requirements

Applicants must satisfy the minimum thresholds listed by the employer. The posting does not list a required degree, professional healthcare license, or clinical certification.

General Clerical Experience
At least six months
Computer Scheduling Experience
At least six months using computer programs for scheduling
Typing Requirement
Approximately 45–60 words per minute with minimal errors
Software Skills
Proficiency in Microsoft Excel, Outlook, and Word
Healthcare Familiarity
Familiarity with medical terminology and hospital or clinic environments
Language, Residency & Background
Fluent spoken, written, and reading English; U.S. residency; ability to complete a NACI-level background investigation

Compensation & Benefits

The role is covered by the Service Contract Act. The base hourly rate is published as a range. Applicable Health & Welfare benefits follow the relevant wage determination after contract award. Final compensation and benefit terms depend on the contract outcome.

  • Base hourly rate: $21.90–$23.89
  • Health & Welfare benefits under applicable SCA wage determination
  • Eligible full-time positions may include medical, dental, and vision insurance
  • Basic life insurance and a 401(k) plan may be available
  • Paid time off and an annual bonus may apply for eligible employees

Schedule & Work Environment

Employment Type Full-time
Possible Shifts Weekday, evening, and Saturday coverage
Assignment Method Schedules assigned according to operational needs
Work Mode On-site

Patient Population & Clinical Setting

Staff interact primarily with veterans who are seeking appointments and care coordination, as well as with clinical and administrative personnel supporting those patients.

Primary Population Veterans
Interaction Type Telephone and in-person reception contacts
Setting Context Healthcare program administrative environment

Clinical Focus & Key Services

The position is administrative rather than clinical. Its contribution to care delivery is the coordination of appointments and the front-line handling of patient and staff communications that support access to services.

Primary Function Appointment scheduling and information maintenance
Support Role Reception and administrative coordination within a healthcare program
Scope Boundary No direct clinical treatment or diagnostic responsibility

Role Highlights

These features set the position apart from typical clerical roles in non-government healthcare settings.

  • Placement under a government medical services contract focused on veteran care
  • Employment availability and final terms contingent on contract award
  • Requirement to complete a NACI-level background investigation

About International SOS Government Medical Services

International SOS Government Medical Services is the U.S. government-focused division of the International SOS Group. The division is headquartered in Houston, Texas, and supplies medical staffing and healthcare program support to federal agencies. Clients include the Department of Veterans Affairs and the Defense Health Agency. The parent International SOS organization was founded in 1985 and provides health and security risk services worldwide.

Division Focus Medical services for U.S. government clients
Headquarters Houston, Texas
Parent Organization International SOS Group (founded 1985)
Key Agency Clients Department of Veterans Affairs; Defense Health Agency

Frequently Asked Questions

Is the start of employment guaranteed?
No. The opportunity is contingent upon award of the applicable government contract. Final availability, start date, and employment terms are confirmed only after the contract outcome is known.
Is a clinical license or healthcare degree required?
The posting does not list a required degree, professional healthcare license, or clinical certification. The stated minimums are clerical and scheduling experience, typing speed, software proficiency, medical terminology familiarity, English fluency, U.S. residency, and ability to complete a NACI background investigation.
What background investigation is required?
Candidates must be able to successfully complete a NACI-level background investigation.
Will evening or Saturday shifts be required?
Schedules are assigned according to operational needs and may include weekday, evening, and Saturday coverage. Exact hours and frequency are confirmed during the hiring process.
Does the published hourly rate already include Health & Welfare?
The $21.90–$23.89 range is the base hourly rate. Applicable Health & Welfare benefits are provided separately in accordance with Service Contract Act requirements and the relevant wage determination after contract award.
Is a specific facility address available?
The posting lists San Francisco, California, as the location but does not name a street address or particular facility. Applicants should confirm the final worksite with the employer before accepting an offer.

Medical Support Assistant Jobs in San Francisco, CA

Administrative accuracy is a quiet but essential part of how veterans reach care on time. In a San Francisco-based Medical Support Assistant role supporting a government-contracted healthcare program, the daily work centers on keeping appointment data reliable, answering calls and in-person inquiries, and moving information between patients, clinicians, and administrative teams. The position does not involve diagnosis or treatment; its value lies in the orderly flow of scheduling and reception processes that reduce delays and confusion for the people who rely on the service. Candidates who already have clerical and computer-based scheduling experience, solid typing speed, and comfort with medical terminology and office software will find the core tasks familiar, yet the setting adds the specific expectations of a veteran-focused program operating under federal contracting rules. Because the opportunity depends on contract award, start dates and final terms remain open until that process concludes. For applicants who prefer structured administrative work that directly affects patient access rather than clinical decision-making, the role offers a clear, practical contribution within the San Francisco healthcare landscape.

Submit Application

Apply for This Position Submit your application through the employer’s official posting