Location & Practice Overview

This Medical Assistant position operates entirely remotely within Vail Health’s Patient Communication department, supporting a nonprofit community healthcare system headquartered in Colorado’s mountain region.

Work Arrangement Fully remote; candidates must reside and work primarily in an approved state
Eligible Location Phoenix, Arizona; fully remote position for candidates residing in approved states
Department Patient Communication
Practice Setting Centralized remote support for hospital, outpatient, specialty, urgent, and emergency care services
Organization Type Nonprofit community healthcare system

Responsibilities

  • Manage incoming patient telephone calls and voicemails, addressing inquiries within established scope and escalating when necessary.
  • Review and sort patient portal messages and EHR communication queues, directing items to the correct provider or clinical team inbox.
  • Process prescription refill requests according to departmental criteria and forward those requiring clinical authorization to the prescribing provider.
  • Conduct follow-up outreach to patients regarding outstanding requests, results, or concerns to support timely resolution.
  • Enter accurate documentation of all communication and administrative actions into the electronic health record in accordance with HIPAA requirements.

The Medical Assistant works independently within assigned workflows and coordinates with providers whenever a request falls outside established non-clinical parameters.

Qualifications & Requirements

Applicants must possess one of the accepted credentials or licenses listed by the employer and demonstrate working knowledge of medical terminology, equipment, privacy regulations, and workplace safety standards.

Required Credential
One accepted credential or license: CMA (AAMA), RMA (AMT), NCMA (NCCT), CCMA (NHA), MAC (AMCA), NRCMA (NAHP), or an accepted Colorado EMT, RN/LPN (or compact), or CNA license
Preferred Experience
Two years of applicable patient care and administrative duties in a medical office or comparable healthcare setting
Core Knowledge
Medical terminology, medical equipment, HIPAA compliance, and OSHA regulations
Location Eligibility
Must reside and work primarily in an approved state, including Arizona
Professional Skills
Clear written and verbal communication with patients and clinical teams while protecting confidential information

Compensation & Benefits

The posted hourly range of $23.20–$31.00 represents the anticipated Colorado hiring range. Actual compensation may vary based on the candidate’s approved work location.

  • Hourly rate: $23.20–$31.00
  • Wellbeing reimbursement funds (PRN benefit)
  • Eligibility for 403(b) retirement plan contributions

Schedule & Work Environment

Employment Type PRN (Pool) – scheduled on an as-needed basis
Work Mode Fully remote
Hours & Shifts Specific weekly hours, shift patterns, and weekend or holiday expectations are not detailed in the posting
Environment Remote communication setting with secure electronic access to patient records and portal systems

Patient Population & Clinical Setting

The position supports communication for patients and visitors who receive care through Vail Health’s multi-facility network spanning hospital, outpatient, specialty, urgent, and emergency services.

Patient Base Patients and visitors accessing services across the Vail Health system
Care Context Hospital, outpatient clinics, specialty practices, urgent care, and emergency department settings
Interaction Channels Telephone, voicemail, and electronic patient portal messages
Request Complexity Ranges from routine administrative inquiries to items that require routing for clinical review

Clinical Focus & Key Services

The role concentrates on non-bedside communication and administrative coordination that enables patients to obtain timely responses and supports continuity across Vail Health’s clinical service lines.

Primary Focus Multi-channel patient message intake, triage, and routing
Key Service Area Prescription refill request coordination and provider hand-off
Documentation Support Accurate recording of communications and administrative actions in the EHR
Care Continuity Facilitating prompt connections between patients and their clinical care teams

Role Highlights

This remote Medical Assistant opportunity combines healthcare knowledge with patient communication and digital care coordination. The position is based within Vail Health’s dedicated Patient Communication department, where medical support professionals help manage patient inquiries across multiple care settings without providing hands-on clinical services.

  • Remote healthcare position available to qualified candidates residing in Arizona and other approved states
  • Dedicated Patient Communication department supporting a multi-service healthcare network
  • Combination of telephone, voicemail, and electronic patient portal communication
  • Opportunity to support care coordination across hospital, outpatient, specialty, and emergency services
  • PRN employment arrangement with geographic pay adjustments and specified retirement plan eligibility

About Vail Health

Vail Health is a nonprofit community healthcare system that serves patients and visitors through a network of hospital, outpatient, specialty, and emergency care services in Colorado’s mountain communities. The organization includes a 56-bed hospital with a Level III Trauma Center emergency department and additional facilities providing primary care, urgent care, specialty services, cancer treatment, orthopedics, and sports medicine.

Organization Type Nonprofit community healthcare system
Hospital Capacity 56-bed hospital
Trauma Designation Level III Trauma Center
Geographic Footprint Hospital and affiliated locations across Eagle and Summit counties
Primary Service Lines Primary care, orthopedics, sports medicine, cancer treatment, breast health, and emergency care

Frequently Asked Questions

Can candidates living in Arizona apply for this remote Medical Assistant position?
Yes. Arizona is included among the states approved for this remote position. Other currently listed states include Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. Candidates must reside and work primarily in an approved state. State eligibility is subject to change and should be confirmed with Vail Health during the application process.
Does this role involve in-person patient care or clinical procedures?
No. The position is fully remote and centers on patient communication, message management, prescription refill coordination, and administrative support rather than hands-on clinical assistance in an examination room or hospital unit.
What happens when a patient request requires clinical judgment?
Requests that cannot be resolved through established workflows are routed to the appropriate healthcare professional or provider for review and action. The Medical Assistant supplies the supporting information needed for that review.
Is a specific electronic health record system required or preferred?
The posting identifies electronic health record systems and patient portal communication as central components of the role but does not name a particular EHR product or require platform-specific certification.
Are guaranteed hours or minimum shifts specified for this PRN role?
The available posting does not specify guaranteed weekly hours, number of shifts, weekend or holiday requirements, or minimum monthly availability. Candidates should confirm scheduling expectations directly with the employer.

Remote Medical Assistant (PRN) in Phoenix, AZ

Vail Health offers a Remote Medical Assistant PRN position in Phoenix, Arizona, within its Patient Communication department. This opportunity is part of a Colorado-based nonprofit healthcare system serving mountain communities through hospital, outpatient, specialty, and emergency care services. Unlike clinic-based Medical Assistant jobs, this position operates within a centralized remote communication environment, supporting patients who access different facilities and healthcare services across the organization. The role is suited to certified medical support professionals interested in applying their healthcare background in a non-bedside setting. Arizona is among the approved states for remote employment, making this opportunity relevant to candidates seeking PRN medical assistant jobs in Phoenix without a daily commute to a clinical facility.

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