Location & Practice Overview

The position is posted under the Phoenix, Arizona market and functions as a remote care coordination role that supports partnered physician practices delivering value-based chronic care management programs.

Listed Location Phoenix, Arizona
Practice Model Population health and chronic care management coordination
Care Delivery Telephonic intake supporting enrolled patients across partnered organizations
Organizational Context Extension of provider practices for patients newly entering chronic care programs
Service Scope National patient support through remote coordination

Responsibilities

  • Receive patient transfers from the enrollment team and perform preliminary health assessments for individuals newly enrolled in the network
  • Respond to patient questions while establishing clear dialogue to clarify care needs
  • Locate and arrange community resources that align with individual patient care requirements
  • Educate patients on chronic condition management and improve health literacy
  • Review medication adherence, flag potential concerns, and arrange necessary refills

Most of the workday is spent on the telephone guiding newly enrolled patients through assessment, education, and service linkage in a structured intake workflow.

Qualifications & Requirements

Applicants must possess an active multi-state license and sufficient recent clinical experience to manage high-volume telephonic intake effectively.

Required License
Active Compact/Multi-State LPN or LVN license (NLC)
Clinical Experience
At least three years of direct patient-facing work
Software Proficiency
Microsoft Office Suite competence
Communication Skills
Clear written and verbal ability suited to continuous telephone contact
Preferred Qualifications
Epic system experience, bilingual skills, or extra single-state licenses

Compensation & Benefits

Base pay begins at $21 per hour and can reach $28 per hour through production performance, with additional earnings available via quarterly bonuses and optional overtime.

  • Starting rate of $21 per hour with production pathway to $28 per hour
  • Quarterly production bonus program
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid holidays, paid time off, and sick time
  • Company-issued laptop

Schedule & Work Environment

Status Full-time
Weekly Pattern Monday–Friday only, no weekend shifts
Available Hours 8:00 a.m. to 4:30 p.m. CST or 9:00 a.m. to 5:30 p.m. CST
On-Call Frequency Rotational coverage averaging once yearly
Remote Requirements Dedicated home office or HIPAA-compliant space plus reliable high-speed internet

Patient Population & Clinical Setting

Work concentrates on adults who have just enrolled in chronic care management and need structured initial evaluation plus coordination of supports between office visits.

Patient Group Newly enrolled participants in chronic care management
Condition Profile Individuals managing two or more chronic conditions under value-based care
Interaction Stage First-contact intake following enrollment
Support Context Care needs arising between scheduled physician appointments
Acuity Range Stable to moderately complex outpatient chronic illness

Clinical Focus & Key Services

Clinical activity centers on the orderly introduction of patients into chronic care management, covering structured health review, condition-specific teaching, medication oversight, and connection to home- and community-based supports.

Health Assessment Preliminary evaluation of newly enrolled chronic care patients
Condition Education Targeted teaching that builds patient understanding of chronic illness self-management
Medication Oversight Identification of adherence barriers and coordination of prescription refills
Resource Linkage Arrangement of Home Health, durable medical equipment, home infusion, and community services

Role Highlights

The intake coordinator role stands apart from conventional LPN positions by concentrating exclusively on remote telephone onboarding of chronic care patients inside a measurable production framework.

  • Direct hand-off pathway from the Patient Enrollment team into structured intake
  • Pay structure that advances from $21 to $28 per hour according to documented production
  • On-call duty limited to approximately one rotation each year
  • Workday defined by continuous telephone contact rather than bedside or clinic shifts
  • Opportunity to assist a high volume of new patients daily within a consistent weekday schedule

About CareHarmony

CareHarmony was established in 2015 and maintains its headquarters in Brentwood, Tennessee. The company supplies turnkey chronic care management, remote patient monitoring, annual wellness visit, and transitional care management services to physician groups, accountable care organizations, independent practice associations, and health systems across the United States. Clinical personnel and technology platforms work together to extend coordinated support for patients living with chronic conditions.

Year Founded 2015
Headquarters Location Brentwood, Tennessee
Core Offerings Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, Annual Wellness Visits
Clients Served Physician practices, ACOs, IPAs, hospitals, and health systems
Patients Supported Exceeds 100,000

Frequently Asked Questions

Must candidates live inside the Phoenix metropolitan area?
The vacancy is listed under Phoenix, Arizona, yet the work itself is fully remote. Candidates need only a suitable home workspace and the ability to cover the published Central Time shifts.
Will a single-state Arizona LPN license meet the requirement?
No. An active Compact/Multi-State (NLC) LPN or LVN license is mandatory. Additional single-state licenses are considered advantageous but cannot substitute for the compact credential.
How does the production-based pay increase function?
Compensation starts at $21 per hour and may rise to $28 per hour according to production metrics. A separate quarterly bonus program and overtime options further expand earning potential.
What technology and workspace conditions are required?
A company laptop is supplied. Employees must provide continuous high-speed internet and maintain a private, HIPAA-compliant workspace appropriate for confidential telephone conversations.
How frequently is on-call expected?
On-call duty rotates and typically occurs only once per year on average.
Are the shift times anchored to Central Time even for employees living in other time zones?
Yes. Both available shifts—8:00 a.m.–4:30 p.m. CST and 9:00 a.m.–5:30 p.m. CST—operate on Central Time, and staff must be available during those windows.

Remote Intake Coordinator - Licensed Practical Nurse (LPN) in Phoenix, AZ

CareHarmony is hiring a full-time remote Licensed Practical Nurse to serve as Intake Coordinator for newly enrolled chronic care management patients. The vacancy is posted under Phoenix, Arizona, yet the entire role is performed from a home office using telephone contact. Daily work includes preliminary health assessments after transfer from the enrollment team, patient education on chronic conditions, medication adherence review, refill coordination, and linkage to Home Health, durable medical equipment, home infusion, and community resources. An active Compact/Multi-State LPN or LVN license together with three years of direct patient-facing experience is required, along with Microsoft Office proficiency and strong telephone communication skills. Pay begins at $21 per hour and advances to $28 per hour based on production, supplemented by quarterly bonuses, overtime, medical, dental and vision coverage, a matching 401(k), paid time off, and a company laptop. The schedule is Monday through Friday on either of two Central Time day shifts, with no weekends and on-call duty averaging once yearly. Founded in 2015 and based in Brentwood, Tennessee, CareHarmony partners with physician practices, ACOs, and health systems nationwide to deliver coordinated support for patients managing multiple chronic conditions.

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