LPN Call Center Nurse Specialist

📍 Location & Practice Overview

• Base location: Orlando, FL 32822
• Department: Patient Support Services
• Practice type: Pharmaceutical Patient Support Program
• Care setting: Call Center (Inbound & Outbound)
• Patient population: Individuals and families using specialty medications

📋 Daily Role & Patient Support Duties

• Make outbound calls to enrolled patients to provide ongoing support and education
• Handle inbound calls from patients, caregivers, and healthcare professionals
• Serve as a clinical resource, answering questions and directing to appropriate services
• Make referrals to support groups, additional training, or physician follow-up as needed
• Document all interactions, outcomes, and follow-ups accurately in the system
• Deliver targeted patient education on proper medication use and adherence

✅ Qualifications & Requirements

⏱ Schedule & Work Environment

• Schedule: Full-time business hours with flexibility for program needs
• Call Requirement: Primarily telephone-based patient interactions
• Patient Volume: Managed inbound and outbound calls per program volume
• EMR System: Program-specific electronic documentation platforms
• Work Model: Onsite at Lee Vista Blvd location

💰 Compensation & Contract Details

• Hourly Rate: $28–$36 (based on experience and interview)
• Contract Duration: Initial 3-month term with potential extension
• Benefits: Eligible for select benefits through staffing partner
• Paid Training: Program-specific orientation and clinical competency testing provided
• Professional Support: Access to team resources and supervisory guidance

🏥 Patient Support Focus

This role centers on supporting patients who are prescribed specialty pharmaceutical products. You will help individuals navigate treatment challenges, answer medication-related questions, promote adherence, and connect them with helpful resources. The patient population varies by program but often includes those managing complex or chronic conditions requiring ongoing pharmaceutical support.

• Common needs: Medication education, access assistance, adherence support
• Call types: Mix of proactive outreach and reactive inquiries
• Focus: Clear, empathetic communication and accurate documentation

👥 Team Environment & Collaboration

You will work as part of a dedicated patient support team within a structured pharmaceutical services program. Collaboration occurs with other nurses, program coordinators, and support staff to ensure consistent, high-quality patient experiences. The environment emphasizes clear communication, teamwork, and adherence to program protocols.

• Team structure: Nurse specialists, program leads, and administrative support
• Collaboration: Regular team meetings and case discussions
• Reporting: Clear documentation shared across the care coordination team

💻 Systems & Documentation Standards

• Documentation: Electronic call logging and outcome tracking systems
• Tools: Microsoft Office suite (Word, Excel, Outlook) proficiency required
• Environment: Multi-user computer systems with phone integration
• Training: Provided on program-specific platforms and workflows

❓ FAQ

🏥 About Mindlance

Mindlance is a national recruiting and staffing firm that partners with leading healthcare and pharmaceutical organizations across the country to deliver specialized talent for patient support, clinical, and operational roles. They focus on matching experienced healthcare professionals with programs that leverage clinical expertise in areas such as medication adherence and patient education.

Through these partnerships, Mindlance places nurses in structured environments where they can apply their clinical knowledge to support patients using complex therapies while working within established program protocols and quality standards.

• Focus areas: Patient support programs, specialty pharmacy, clinical staffing
• Community programs: Varies by client partnership

🔗 LPN Call Center Nurse Specialist – Orlando, FL

This 3-month contract opportunity for an LPN Call Center Nurse Specialist in Orlando offers experienced licensed practical nurses the chance to apply clinical knowledge in a dedicated patient support setting. Working with a pharmaceutical services program, you will provide telephone-based education, answer medication and treatment questions, document interactions, and help patients navigate their therapy journey. The onsite role at the Lee Vista location suits nurses who enjoy patient interaction without direct bedside care and value structured hours with meaningful impact on treatment adherence. Candidates with strong communication skills and prior specialty or chronic care experience will find this a good fit for utilizing their Florida LPN license in a professional call-center environment.

🚀 Apply for This Position

Complete application for LPN Call Center Nurse Specialist at Mindlance.