Location & Practice Overview

This position is based at a pharmaceutical patient support call center on Lee Vista Blvd in Orlando, Florida (ZIP 32822). The setting focuses on structured telephonic support programs for specialty medications rather than bedside or clinic-based care.

Practice Type Pharmaceutical patient support program
Care Setting Onsite call center handling inbound and outbound contacts
Department Patient Support Services
Base Address Area Lee Vista Blvd, Orlando, FL 32822

Responsibilities

  • Place outbound calls to enrolled patients to deliver ongoing education and support related to their specialty medications.
  • Respond to inbound calls from patients, caregivers, and healthcare professionals seeking clinical information or guidance.
  • Serve as a clinical resource by answering medication-related questions and directing callers to appropriate program services or follow-up.
  • Document all interactions, outcomes, and required follow-ups accurately within the program’s electronic systems.
  • Provide targeted education on proper medication use and adherence, and make referrals to support groups, additional training, or physician follow-up when indicated.

Daily work centers on telephone-based patient engagement within established program protocols for specialty pharmaceutical therapies.

Qualifications & Requirements

Candidates must hold current Florida licensure and demonstrate prior hands-on nursing experience. Additional state licenses may be required depending on program scope.

Education
High school diploma or equivalent plus completion of an LPN program
License
Active, unrestricted Florida LPN license
Experience
Minimum 3 years of hands-on nursing experience in direct patient care or a specialty pharmacy setting
Skills
Strong verbal communication, accurate data entry, and ability to manage multiple tasks in a structured call-center environment

Compensation & Benefits

Pay is hourly and determined by experience and interview performance. The assignment is offered through the staffing partner.

  • Hourly rate of $28–$36 based on experience
  • Initial 3-month contract term with potential for extension
  • Eligible for select benefits through the staffing partner
  • Paid program-specific orientation and clinical competency testing

Schedule & Work Environment

Hours Full-time standard business hours with flexibility for program needs
Work Model Fully onsite at the Lee Vista Blvd call center
Primary Activity Telephone-based inbound and outbound patient interactions
Documentation Tools Program-specific electronic platforms and Microsoft Office suite
Team Structure Nurse specialists, program leads, and administrative support staff

Patient Population & Clinical Setting

Support is provided to individuals and families prescribed specialty pharmaceutical products. Many manage complex or chronic conditions that require ongoing education and adherence assistance.

Patient Focus Enrolled patients and caregivers using specialty medications
Clinical Needs Medication education, adherence support, and access-related guidance
Encounter Type Mix of proactive outreach and reactive inquiries by telephone
Care Context Structured pharmaceutical patient support program protocols

About Mindlance

Mindlance is a national recruiting and staffing firm that partners with healthcare and pharmaceutical organizations to place clinical talent in patient support, specialty pharmacy, and related operational roles. Founded in 1999 and headquartered in Union, New Jersey, the company provides contingent staffing and workforce solutions across multiple industries, including clinical and scientific placements.

Organization Type National healthcare and professional staffing firm
Founded 1999
Headquarters Union, New Jersey
Service Focus Patient support programs, specialty pharmacy staffing, and clinical placements

Frequently Asked Questions

Is multi-state licensing required from day one?
An active Florida LPN license is required. The ability to obtain additional state licenses may be needed depending on the specific program scope; candidates should confirm details during the interview process.
Does the role involve any in-person patient contact?
No. All patient interactions occur by telephone within the onsite call center. There is no bedside or clinic-based care component.
What happens after the initial three-month contract ends?
Many contracts extend based on performance and ongoing program needs. Extension possibilities are typically discussed during the interview.
Is prior specialty pharmacy or call-center experience mandatory?
A minimum of three years of hands-on nursing experience in direct patient care or a specialty pharmacy setting is required. Call-center experience is helpful but not listed as mandatory.
Will I receive training on the specific medications and systems used?
Yes. Program-specific orientation and clinical competency testing are provided before independent work begins.

LPN Call Center Nurse Specialist in Orlando, FL

This contract role places an experienced Florida-licensed practical nurse inside a pharmaceutical patient support call center in Orlando. The work centers on telephonic education and adherence coaching for individuals prescribed specialty medications, combining clinical knowledge with structured outreach and documentation. Candidates who prefer consistent business hours and patient interaction without bedside responsibilities will find the setting aligns with those preferences. The position requires at least three years of direct care or specialty pharmacy experience and an unrestricted Florida LPN license. Placed through Mindlance, the assignment offers a defined three-month term with possible extension and paid orientation on program protocols. Nurses seeking to apply their license in a non-traditional, telephone-focused environment supporting complex therapies will find clear parameters around location, schedule, and clinical scope.

Submit Application

Apply for This Position Submit your application through MedCareerHub USA