Location & Practice Overview

This Medical Assistant position is assigned to the CMM Patient Communication department (8011) within Vail Health. The unit provides administrative-clinical support for Colorado Mountain Medical outpatient and ambulatory services, linking patient inquiries to clinical teams while remaining fully integrated with the organization’s electronic health record systems.

Department CMM Patient Communication (8011)
Organizational Unit Supports Colorado Mountain Medical outpatient and ambulatory services
Role Character Administrative-clinical communication support within established workflows
System Affiliation Part of Vail Health, a nonprofit community healthcare system
Geographic Listing Note Vacancy listed under New York City, NY; remote work permitted only in employer-designated states (New York not included)

Responsibilities

  • Respond promptly and professionally to incoming patient telephone calls and voicemails, identifying the nature of each inquiry.
  • Review and process messages submitted through patient portals and designated EHR inboxes within established timeframes.
  • Route clinical questions, concerns, and requests to the appropriate provider or clinical team member for review and action.
  • Process medication refill requests according to department protocols and escalate those requiring provider authorization.
  • Document all patient interactions, requests, and follow-up actions accurately in the electronic health record.
  • Inform patients of outcomes or next steps after request processing, thereby closing the communication loop while maintaining confidentiality.

The position requires precise adherence to established workflows, accurate documentation, and timely hand-off of clinical matters. The Medical Assistant does not exercise independent clinical decision-making or prescribing authority.

Qualifications & Requirements

Candidates must hold one of the accepted professional credentials listed below and possess foundational knowledge of clinical terminology and privacy regulations. Related experience is preferred but not required.

Required Credential (one of the following)
CMA (AAMA), RMA (AMT), NCMA (NCCT), CCMA (NHA), MAC (AMCA), Nationally Registered Certified Medical Assistant (NAHP), Colorado EMT, RN (Colorado or compact), LPN (Colorado or compact), or Colorado CNA
Required Knowledge
Basic medical terminology, familiarity with medical equipment, HIPAA compliance, and relevant OSHA regulations
Preferred Experience
Two years of applicable patient-care and administrative duties (preferred, not required)
Professional Skills
Clear communication with patients and clinical teams, accurate electronic documentation, and correct handling of confidential information within defined workflows

Compensation & Benefits

Pay is hourly and based on the Colorado range shown below. Actual compensation is subject to geographic adjustment according to the employee’s work location. PRN staff receive a limited benefits package focused on wellbeing and retirement participation.

  • Base hourly range (Colorado): $23.20–$31.00; geographic adjustment applies
  • Wellbeing reimbursement funds
  • Eligibility to contribute to a 403(b) retirement plan

Schedule & Work Environment

Employment Type PRN / Pool (as-needed)
Work Arrangement Fully remote
Eligible States for Remote Work AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI
Schedule Availability As-needed PRN; specific hours, minimum availability, and shift patterns are not defined in the posting and should be confirmed with the employer
Work Environment Home-based workspace with secure access to the electronic health record and strict adherence to HIPAA requirements for handling protected health information

Patient Population & Clinical Setting

The role supports patients receiving outpatient and ambulatory care through Vail Health and Colorado Mountain Medical services. Contact occurs exclusively through remote channels rather than face-to-face encounters, within the broader context of ongoing care coordination for a mountain-community patient population.

Patient Group Individuals receiving care via Colorado Mountain Medical and Vail Health outpatient services
Care Context Ambulatory and outpatient settings within a nonprofit mountain-community health system
Contact Channels Telephone and electronic (patient-portal) communication
Place in Care Continuum Remote communication support that facilitates continuity between patients and clinical teams

Clinical Focus & Key Services

The CMM Patient Communication department functions as a structured interface between patients and clinical teams. Its purpose is to ensure that inquiries and requests move efficiently through established pathways so that providers can respond in a timely manner and care continuity is preserved.

Communication Bridge Maintains reliable channels between patients and clinical staff for non-emergent needs
Workflow Continuity Keeps patient requests progressing through defined clinical and administrative processes
Information Integrity Supports accurate information exchange that enables appropriate clinical follow-up
Role Boundaries Provides administrative-clinical support without independent clinical decision-making or prescribing authority

Role Highlights

This position combines a fully remote work arrangement with PRN (as-needed) employment, offering credentialed medical assistants a structured opportunity to support outpatient care continuity through communication workflows rather than in-clinic procedures.

  • Fully remote PRN / Pool position supporting a Colorado-based nonprofit health system
  • Hourly compensation within a published range subject to geographic adjustment
  • Acceptance of multiple national Medical Assistant certifications or alternative Colorado/compact nursing or EMT credentials
  • Limited PRN benefits package that includes wellbeing reimbursement funds and 403(b) contribution eligibility

About Vail Health Hospital

Vail Health is a nonprofit community healthcare system serving residents and visitors in Colorado’s mountain communities. Founded in 1965, it operates a 56-bed Joint Commission-accredited hospital that includes a Level III Trauma Center, along with urgent care clinics, medical campuses, Colorado Mountain Medical services, sports medicine, cancer care, and related specialty programs primarily in Eagle and Summit counties. The organization employs more than 1,800 staff and approximately 460 credentialed physicians. This Medical Assistant role is linked to the Colorado Mountain Medical patient communication services within that larger system; the work itself is performed remotely and is not based at a hospital facility.

Organization Type Nonprofit community healthcare system
Primary Facility 56-bed hospital in Vail, Colorado (Level III Trauma Center)
Founded 1965
Workforce Over 1,800 employees and approximately 460 credentialed physicians
Service Area Eagle and Summit counties with multiple clinic and specialty locations

Frequently Asked Questions

Is New York an eligible state for this remote position?
No. Although the vacancy is listed under New York City, remote work is restricted to the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Candidates must confirm current eligibility with the employer.
Does this role include hands-on clinical procedures such as vitals or injections?
No. The responsibilities are limited to telephone and electronic patient communication, message routing, protocol-based refill processing, and EHR documentation. No in-person clinical procedures are part of this remote position.
What equipment or technology setup is required?
Specific computer, internet, or telephone requirements are not stated in the posting. Candidates should inquire with the hiring team about technical standards and any supplied equipment.
How many hours per week can a PRN Medical Assistant expect?
Weekly hours and minimum availability are not specified. Applicants should clarify anticipated volume and scheduling expectations directly with Vail Health.
Can an LPN or RN from a compact state qualify?
Yes, provided the license is issued by Colorado or is a valid compact-state license, as these credentials are among those accepted by the employer for this position.
Is the listed hourly range the final pay for all locations?
The $23.20–$31.00 range is the Colorado baseline. Compensation is adjusted according to geographic location; the applicable rate for a specific state should be confirmed with the employer.

Remote Medical Assistant – PRN Patient Communication

In an ambulatory care environment, accurate and timely patient communication is essential to continuity of care. A remote Medical Assistant working in a dedicated patient-communication unit serves as a structured link between individuals seeking information or assistance and the clinical teams responsible for their care. Precise classification of inquiries, correct routing of clinical questions, and reliable documentation in the electronic health record help ensure that providers receive the information they need without unnecessary delay. Because the work occurs outside a traditional clinic setting, strict adherence to privacy standards and established protocols becomes especially important. The role operates within clear professional boundaries: the Medical Assistant processes requests according to workflow and escalates matters requiring clinical judgment, thereby supporting efficient care coordination while remaining outside the scope of independent treatment decisions.

Submit Application

Apply for This Position Submit your application through Vail Health’s official careers site