Location & Practice Overview

This Senior Care Specialist role is a fully remote telephonic nursing position supporting health plan members. The work is performed from the nurse’s home office under Sagility’s Work@Home USA arrangement; El Paso, TX appears as a reference location in the listing but does not indicate an on-site facility requirement.

Care Setting Fully remote / telephonic
Practice Model Managed care / care management
Service Focus Clinical member engagement for health plans
Geographic Scope Work@Home USA (state eligibility subject to Compact license)

Responsibilities

  • Conduct telephonic health assessments for Medicare, Medicaid, and group health plan members, evaluating medical, physical, environmental, and psychosocial factors.
  • Develop actionable, individualized, measurable care plans based on identified health risks and member goals.
  • Establish ongoing health coaching relationships and deliver education and support for chronic condition self-management.
  • Coordinate transitions of care, safe discharge planning, durable medical equipment, home health services, and follow-up provider appointments.
  • Collaborate with social workers, dietitians, pharmacists, providers, and caregivers to address barriers and align interventions.
  • Document assessments, care plans, interventions, and outcomes accurately and promptly in applicable clinical systems.

The role centers on independent clinical judgment exercised by phone while coordinating resources that support continuity of care and member self-management.

Qualifications & Requirements

Candidates must hold current licensure and meet the minimum clinical experience threshold; additional managed-care or telephonic background is preferred but not required.

Licensure
Active, unrestricted RN license in state of residence plus active Compact RN license
Experience
Minimum 2 years clinical nursing experience (3+ years preferred)
Clinical Skills
Strong clinical judgment, critical thinking, and independent remote decision-making
Technical Skills
Intermediate-to-advanced proficiency with Microsoft Word, Excel, Outlook, multiple systems, and electronic medical records
Preferred Background
Elderly or chronically ill populations, care coordination/case management, Medicare/Medicaid, telephonic nursing, or multidisciplinary team experience

Compensation & Benefits

Starting pay is published at $37.00 per hour and may be adjusted based on experience, qualifications, skills, and business needs. Comprehensive benefits packages are not detailed for this seasonal assignment in the available posting.

  • Starting compensation: $37.00 per hour
  • Daily Pay option for access to earned wages before the regular payday (subject to program terms)
  • Eligibility for bonuses or other incentives for employees who remain actively employed through the required assignment duration (terms set by Operations Leadership after hire)

Schedule & Work Environment

Employment Type Seasonal
Work Arrangement Fully remote / Work From Home
Assignment Duration Tentative end date June 2027 (subject to business and client needs)
Daily Schedule Exact shifts, weekly hours, weekends, and holidays not specified in the posting
Work Mode Telephone-based clinical interactions with independent documentation in multiple systems

Patient Population & Clinical Setting

The role supports health-plan members who have chronic or complex healthcare needs and who may face barriers related to physical, environmental, or psychosocial circumstances.

Primary Population Medicare, Medicaid, and/or group health plan members
Clinical Profile Individuals with chronic and complex health conditions
Additional Factors Members experiencing care transitions or needing support with discharge planning and resource access
Interaction Type Telephonic engagement with members and caregivers

Clinical Focus & Key Services

The clinical core of the position is Whole Person Care delivered through telephonic nursing support, emphasizing risk identification, chronic disease management, and coordinated access to services.

Assessment Focus Telephonic health risk and needs assessment covering medical, physical, environmental, and psychosocial domains
Care Planning Individualized, measurable care plans tied to chronic condition management and member goals
Disease Management & Coaching Chronic disease education, health coaching, and promotion of self-management
Transitions & Coordination Support for care transitions, discharge planning, DME, home health, and multidisciplinary resource alignment

Role Highlights

This opportunity combines remote nursing practice with health plan care management in a seasonal employment arrangement. Its defining features are the home-based work environment, Whole Person Care model, and focus on supporting members outside traditional bedside settings.

  • Fully remote nursing position under Sagility’s Work@Home USA arrangement, without routine on-site or bedside duties.
  • Seasonal employment with a tentative assignment end date of June 2027, subject to operational and client requirements.
  • Whole Person Care approach that considers medical needs alongside environmental and psychosocial factors.
  • Health plan-focused nursing practice involving Medicare, Medicaid, and group health plan populations.
  • Multidisciplinary managed-care environment involving coordination with social workers, pharmacists, dietitians, healthcare providers, and caregivers.

About Sagility

Sagility is a tech-led, healthcare-focused business process optimization partner that serves payers and providers. The company delivers clinical services, care management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. It reports more than two decades of healthcare expertise and a global workforce of over 50,000 professionals operating across the United States, India, the Philippines, Jamaica, and Colombia. Sagility supports multiple top U.S. health plans and emphasizes technology-enabled healthcare operations.

Organization Type Healthcare business process management and technology services
Primary Clients Healthcare payers and providers
Workforce 50,000+ professionals globally
Delivery Regions United States, India, Philippines, Jamaica, Colombia
Key Service Lines Clinical services, care management, member engagement, payment integrity, analytics

Frequently Asked Questions

Is a Compact RN license mandatory even if I already hold an active state license?
Yes. The posting requires both an active, unrestricted RN license in the state of residence and an active Compact RN license that permits practice in applicable compact states.
Does “El Paso, TX” mean I must live in or near El Paso?
No. The official requisition lists the opportunity as Work@Home USA. The El Paso reference appears in some postings but does not indicate a physical office or residency requirement; candidates should confirm state eligibility with Sagility before applying.
Is this a permanent position or a temporary assignment?
It is a seasonal assignment with a tentative end date of June 2027. Actual duration depends on business and client needs.
Are specific daily shifts or weekend requirements published?
The available job description does not disclose exact daily shifts, weekly hours, weekend expectations, or holiday coverage. Candidates should inquire during the application process.
What equipment or software is required for the home office?
The posting requires intermediate-to-advanced computer skills and the ability to navigate multiple systems and electronic medical records, but it does not specify headset models, particular EHR platforms, or mandatory home-office equipment.
Will I receive health insurance or retirement benefits in this seasonal role?
The published vacancy does not confirm medical, dental, vision, retirement, or paid-time-off benefits for this seasonal assignment. Only starting pay, Daily Pay access, and potential end-of-assignment incentives are explicitly stated.

Senior Care Specialist (Registered Nurse) in El Paso, TX

Sagility’s Senior Care Specialist (Registered Nurse) position in El Paso, Texas, belongs to the health plan side of healthcare rather than a traditional hospital or clinic setting. The role operates through Sagility’s Work@Home USA model, with telephone-based member engagement replacing routine in-person patient visits. Its focus on Medicare, Medicaid, and group health plan populations places this opportunity within managed care and population health services. The Whole Person Care approach considers how medical needs interact with physical environments and psychosocial circumstances when supporting members. For nurses interested in applying their clinical experience beyond conventional bedside practice, this seasonal remote opportunity provides exposure to healthcare operations focused on health plan member support.

Submit Application

Apply for This Position Submit your application through Sagility’s official careers portal (REQ-030637) or via MedCareerHub USA