Location & Practice Overview

This fully remote LPN position is listed for the Cleveland, Ohio area and supports CareHarmony’s remote care coordination operations. The role is performed from a private home workspace and involves telephone-based patient engagement, clinical intake, and coordination with outpatient healthcare providers. No routine travel to a physical clinical facility is indicated.

Work Arrangement Fully remote, home-based position
Practice Type Chronic Care Management and remote care coordination
Care Setting Telephone-based support for outpatient patient populations
Job Location Cleveland, Ohio (remote listing)
Workspace Requirement Private home office suitable for HIPAA-compliant patient communication and documentation, with reliable high-speed internet

Responsibilities

  • Receive transfers from the Patient Enrollment team and complete preliminary health assessments for newly enrolled patients.
  • Conduct telephone conversations to collect details on current health status, concerns, and barriers to care.
  • Recognize medication management issues, address adherence questions, and facilitate prescription refill coordination with providers.
  • Coordinate referrals to community resources, home health, durable medical equipment, and home infusion services as needed.
  • Record patient interactions thoroughly to support continuity of care coordination activities.
  • Provide clear education on care management options and assist patients in accessing services related to their conditions.

Most of the shift centers on active telephone engagement, real-time information gathering, and timely follow-up coordination.

Qualifications & Requirements

An active Compact license and substantial direct patient experience form the core requirements. Candidates must also demonstrate solid documentation skills and comfort with telephone-based clinical communication.

Licensure
Active Compact/Multi-State LPN or LVN license that must remain current
Clinical Experience
At least three years of direct patient-facing work
Resource Coordination
Background in identifying and arranging services for patients with chronic care needs
Software Skills
Competence with Microsoft Office Suite and accurate electronic documentation
Communication Abilities
Strong listening and verbal skills suited to extended telephone assessments
Preferred Qualifications
Epic experience, bilingual capability, or additional single-state licenses

Compensation & Benefits

Pay is offered on an hourly basis within the published range, with overtime available for those who wish to increase earnings. Standard insurance and time-off benefits accompany the role.

  • Hourly compensation of $21–$28
  • Medical, dental, and vision insurance
  • 401(k) plan that includes a company match
  • Paid holidays, PTO, and sick time off
  • Laptop provided by the company

Schedule & Work Environment

Employment Type Full-time
Work Days Monday through Friday
Shift Options 8:00 a.m. – 4:30 p.m. CST (9:00 a.m. – 5:30 p.m. Eastern) or 9:00 a.m. – 5:30 p.m. CST (10:00 a.m. – 6:30 p.m. Eastern)
Weekend Expectation Weekends are not part of the regular schedule
On-Call Rotation Approximately once per year
Physical Environment Sedentary home office setting requiring extended periods of sitting, clear speech, and attentive listening

Patient Population & Clinical Setting

CareHarmony’s care management programs support patients with ongoing healthcare needs who benefit from additional coordination between appointments with their primary and specialty care providers. This position primarily serves individuals newly entering chronic care management services, with interactions conducted remotely rather than through traditional in-person clinical encounters.

Patient Population Newly enrolled participants in chronic care management programs
Healthcare Needs Ongoing support for chronic conditions and coordination of healthcare services
Clinical Interaction Remote telephone assessments, patient communication, and care navigation
Care Delivery Model Outpatient care coordination supporting continuity between provider appointments

Clinical Focus & Key Services

The clinical work emphasizes structured intake evaluation and subsequent linkage to ongoing management services for individuals with chronic health conditions.

Intake Assessment Preliminary evaluation of health status and care needs upon enrollment
Chronic Care Support Education and guidance related to long-term condition management
Medication Coordination Identification of adherence barriers and facilitation of refill processes
Service Linkage Connection to home health, durable medical equipment, infusion, and community supports

Role Highlights

This CareHarmony LPN opportunity offers an alternative to traditional bedside nursing, combining practical nursing knowledge with remote patient engagement and structured care coordination. The position is particularly focused on the transition from patient enrollment to active chronic care management, with an emphasis on continuity, healthcare access, and communication across outpatient care services.

  • Fully remote nursing position with no routine bedside, hospital, or in-person patient care responsibilities
  • Dedicated intake function connecting newly enrolled patients with CareHarmony’s chronic care management services
  • Opportunity to apply LPN clinical knowledge in a telephone-based outpatient care coordination environment
  • Exposure to multiple aspects of patient support, including medication access, home-based services, and community healthcare resources
  • Structured weekday employment within a technology-supported healthcare services organization

About CareHarmony

CareHarmony is a privately held healthcare services company established in 2015 and based in Brentwood, Tennessee. The organization delivers technology-enabled care coordination programs and collaborates with physician practices, hospitals, health systems, Accountable Care Organizations, Federally Qualified Health Centers, and multispecialty groups nationwide.

Headquarters Brentwood, Tennessee
Year Founded 2015
Primary Offerings Chronic Care Management, Remote Patient Monitoring, Annual Wellness Visits, Transitional Care Management
Platform CareBlocks with electronic health record integration
Organizational Emphasis Value-based care and whole-person coordination services

Frequently Asked Questions

Must the LPN license be Compact, or is a single-state license acceptable?
An active Compact/Multi-State LPN or LVN license is mandatory. Additional single-state licenses are viewed favorably but cannot substitute for the Compact credential.
What portion of the day involves direct patient telephone contact?
A large share of each shift consists of live telephone conversations for assessments, education, and coordination activities.
Are any onsite or bedside nursing duties part of this role?
No. The position is entirely remote and limited to telephone-based intake, assessment, and care coordination.
What technology support does CareHarmony supply?
The company provides a laptop. Employees are responsible for maintaining reliable high-speed internet and a private workspace that meets HIPAA standards.
How frequently does on-call duty occur?
On-call coverage rotates and averages roughly once per year.
Is overtime available for this position?
Yes. Employees interested in additional hours may have opportunities to work overtime.

Remote Intake Coordinator LPN in Cleveland, OH

CareHarmony’s Remote Intake Coordinator LPN position in Cleveland, Ohio, operates within a technology-supported care coordination model that helps outpatient healthcare organizations maintain contact with patients between office visits. Rather than working in a hospital, physician office, or other onsite facility, the LPN works remotely as part of the intake pathway for individuals entering chronic care management programs. The position connects initial enrollment with ongoing patient support by establishing an understanding of each individual's healthcare needs and helping direct concerns to appropriate providers and services. Its emphasis on telephone-based engagement, continuity between appointments, and coordination across community and home-based healthcare resources distinguishes this opportunity from conventional in-person practical nursing positions.

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