Location & Practice Overview

This remote role is based in Cleveland, Ohio, and operates entirely from a home workspace. Nurses serve as an extension of hospice and home health client agencies across the United States, delivering telephone triage under client-specific clinical protocols.

Work Arrangement Fully remote / work-from-home
Practice Type Telephone-based nurse triage for hospice clients
Care Setting After-hours support for hospice and home health organizations
Geographic Scope Supports client agencies nationwide while working from Cleveland

Responsibilities

  • Receive incoming calls from hospice patients, family members, and caregivers seeking clinical guidance outside regular hours.
  • Gather symptom details, changes in condition, and immediate care needs to perform telephone-based nursing assessments.
  • Determine urgency and next steps using clinical judgment and client-specific protocols, escalating to on-call teams when needed.
  • Coordinate follow-up actions and communicate assessment findings to the responsible field clinicians.
  • Document every call, assessment, recommendation, and intervention accurately in the assigned client’s electronic medical record.

The role centers on independent telephone management of multiple concurrent calls while maintaining clear, organized records that support continuity between triage and on-site hospice teams.

Qualifications & Requirements

Candidates must hold an active multistate RN license and demonstrate comfort with remote technology and rapid clinical documentation.

License
Active multistate Registered Nurse (RN) license
Preferred Experience
Hospice, palliative, or end-of-life nursing background
Technical Skills
Comfort with EMR systems and accurate typing under time pressure
Core Abilities
Strong verbal communication, clinical critical thinking, and independent remote work
Connectivity
Reliable internet connection throughout scheduled shifts

Compensation & Benefits

Pay begins at $27 per hour after the initial training period, with structured opportunities to reach $30 per hour within the first six months. Weekend shifts carry an additional $2 per hour differential.

  • Hourly rate: $27 after training, with path to $30 within six months
  • Weekend shift differential: +$2 per hour
  • Three weeks of paid remote training
  • Paid time off accrued based on hours worked
  • 401(k) plan eligibility for part-time nurses

Schedule & Work Environment

Employment Type Part-time
Days Every Saturday and Sunday
Hours 7:30 a.m. – 6:00 p.m. Central Time
Work Mode Home-based telephone triage with independent call management
Attendance Expectation Consistent weekend coverage and reliable availability throughout each shift

Patient Population & Clinical Setting

The position supports individuals enrolled in hospice services and the family members or caregivers who contact the triage line on their behalf. Calls often involve symptom changes, comfort concerns, and emotionally sensitive situations that arise outside standard business hours.

Primary Population Hospice patients receiving end-of-life care
Callers Patients, family members, and caregivers
Clinical Context After-hours symptom and comfort concerns
Encounter Type Telephone-only interactions

Clinical Focus & Key Services

The clinical core of this role is telephone triage for hospice patients, guided by Schmitt-Thompson protocols and further customized to each client agency’s procedures.

Telephone Triage Symptom evaluation and urgency determination by phone
Hospice Symptom Support Guidance on comfort-related and end-of-life concerns
Care Coordination Linkage to on-call hospice clinicians when further intervention is required
Protocol Foundation Schmitt-Thompson guidelines adapted to individual client workflows

Role Highlights

This position combines a fully remote work arrangement with a consistent weekend assignment supporting hospice and home health organizations. Its nurse-first service model places a licensed RN at the point of every clinical call, while client-specific protocols and documentation workflows connect telephone triage with each agency’s existing care team. The role also includes three weeks of paid remote onboarding before assignment to an established client team, providing a structured introduction to the company's clinical processes and agency-specific procedures.

  • Consistent Saturday and Sunday daytime shifts, offering a defined weekend-only work schedule.
  • Fully remote nursing position supporting hospice and home health agencies across the United States.
  • Nurse-first triage model in which every incoming clinical call is handled by a licensed Registered Nurse.
  • Three weeks of paid remote training followed by assignment to an established client team.
  • Client-specific clinical workflows with direct electronic medical record documentation and protocols adapted to each agency.

About IntellaTriage

IntellaTriage is a privately held healthcare services company founded in 2008 and headquartered in Brentwood, Tennessee. It specializes in nurse-first after-hours telephone triage for hospice, home health, and related organizations across the United States.

Founded 2008
Headquarters Brentwood, Tennessee
Core Service 24/7 nurse-first triage for hospice and home health agencies
Model Licensed RNs answer every clinical call using client-customized protocols
Additional Offerings Nurse advice lines, post-discharge engagement, and EMR-integrated documentation

Frequently Asked Questions

Is telephone triage experience required?
Previous telephone triage experience is not listed as a mandatory requirement. Hospice, palliative, or end-of-life nursing experience is strongly preferred.
What does the three-week paid training cover?
New nurses receive three weeks of paid remote training focused on the company’s triage model, the clinical protocols of the assigned client team, documentation processes, and communication procedures.
Will I work with the same client agencies every weekend?
Yes. After training, nurses are assigned to an established client team so they can become familiar with that agency’s specific protocols and documentation requirements.
Are medical, dental, or vision benefits available for this part-time role?
Insurance benefits such as medical, dental, and vision are described for full-time employees. Part-time nurses are eligible for the 401(k) plan and accrue PTO based on hours worked.
How are calls handled if a patient needs more than telephone advice?
When assessment findings indicate the need for further clinical intervention, the triage nurse coordinates directly with the on-call healthcare team responsible for that patient.

Remote Hospice Triage RN in Cleveland, OH

IntellaTriage’s Remote Hospice Triage RN position in Cleveland, OH is a part-time, home-based opportunity focused on after-hours telephone support for hospice and home health client agencies. The role serves hospice patients and the family members or caregivers who contact their care teams with symptom changes and comfort-related concerns outside regular operating hours. Unlike bedside hospice nursing, this position is structured around remote telephone encounters and each client agency’s established triage workflows. Nurses work within a nurse-first service model using Schmitt-Thompson guidelines adapted to client procedures, with electronic documentation maintained in the agency’s medical record system. Its fixed Saturday-and-Sunday daytime schedule distinguishes the position from rotating after-hours coverage roles.

Submit Application

Apply for This Position Submit your application through MedCareerHub USA