Remote Medical Assistant Patient Care Coordinator — Austin, TX

Location & Practice Overview

Cosán Group's Medical Assistant Patient Care Coordinator position is designed for remote delivery from a private home office. The listing identifies Austin, Texas, while describing a work-from-home opportunity available across the United States. Rather than working at a single clinic, the coordinator supports virtual care programs connected with partner medical practices. The operating model enables healthcare teams to maintain contact with enrolled patients outside scheduled appointments through structured, technology-based coordination.

Responsibilities

• Complete approximately 50–60 outbound patient calls per day to support ongoing care plans and provide health coaching.
• Manage an assigned patient panel and perform required monthly outreach to maintain continuity between provider visits.
• Record patient conversations, follow-up actions, and relevant updates in the care coordination platform in real time.
• Communicate with clinical teams, providers, and caregivers to coordinate follow-up and address identified care barriers.
• Help patients navigate obstacles to care by identifying concerns and directing them to appropriate resources or team members.

Performance depends on consistent outreach, complete records, effective communication, and timely follow-through on patient needs identified during calls.

Qualifications & Requirements

Applicants need at least one year of experience in a primary care, hospital, or specialty healthcare setting. The position also requires an accepted medical assistant credential or Certified Pharmacy Technician certification, familiarity with electronic medical records, and the ability to work independently in a secure remote environment.

Compensation & Benefits

The advertised hourly compensation ranges from $16.33 to $24.00, with the applicable pay tier determined by the employee's primary work-state location. Individual offers also take experience, skills, and applicable state or local requirements into account. The benefits package includes paid leave, insurance options, retirement savings, and employer-provided remote-work equipment.

• Tier 1: $16.33–$20.00 per hour; Tier 2: $18.50–$23.50 per hour; Tier 3: $22.00–$24.00 per hour
• Paid time off and company holidays
• Medical, dental, and vision insurance
• Complimentary life insurance and a 401(k) plan
• Optional short-term and long-term disability, critical illness, and accident coverage, plus an Employee Assistance Program
• Company-provided laptop, monitor, headset, and related equipment

Schedule & Work Environment

Patient Population & Clinical Setting

The program serves adults enrolled in ongoing chronic care services who need support beyond scheduled medical appointments. Some patients may be managing multiple long-term conditions or facing practical barriers that make following a care plan more difficult. The coordinator's contribution is to help maintain communication between patients and their healthcare teams, identify unmet needs, and support continuity without replacing the clinical judgment or treatment decisions of licensed providers.

Clinical Focus & Key Services

The position supports structured care programs that extend clinical follow-up beyond traditional office visits. These services organize ongoing management for eligible patients, connect behavioral health needs with broader care plans, and support remote monitoring workflows. The coordinator contributes through communication, documentation, and follow-up within established program processes.

Role Highlights

This position combines healthcare knowledge with structured communication and digital workflow management. It is suited to professionals who want to use their clinical background in a coordination-focused role rather than a position centered on hands-on procedures or in-person rooming.

• Apply existing medical assistant or pharmacy technician knowledge in a non-facility-based role
• Develop experience in patient-panel coordination and longitudinal care workflows
• Combine patient communication with electronic documentation and follow-up tracking
• Work within a virtual healthcare model connecting patients, care coordinators, and partner clinical teams

About Cosán Group

Cosán Group operates a virtual care coordination model in partnership with physician practices and healthcare organizations. Its service approach combines digital tools with human support to help extend care beyond scheduled office visits. The company's programs include Chronic Care Management, Principal Care Management, Remote Patient Monitoring, and Behavioral Health Integration. Within this model, care coordinators contribute to ongoing patient engagement and help partner clinical teams maintain organized follow-up for enrolled patients.

Frequently Asked Questions

Remote Medical Assistant Patient Care Coordinator in Austin, TX

Cosán Group offers a full-time Medical Assistant Patient Care Coordinator position listed in Austin, Texas, within its virtual healthcare operations. The role is intended for candidates with at least one year of clinical experience and a recognized medical assistant credential or Certified Pharmacy Technician certification. It provides an opportunity to apply healthcare knowledge in structured, non-face-to-face patient support. The position is associated with chronic care programs and requires familiarity with electronic medical records, reliable internet access, and a private home workspace. Hourly compensation ranges from $16.33 to $24.00, depending on the applicable work-state pay tier.

Career Path for Medical Assistant Patient Care Coordinators in Austin, TX

This opportunity may suit experienced medical assistants and certified pharmacy technicians who want to build on their clinical background in a coordination-focused role. Experience communicating with patients, maintaining accurate records, and navigating electronic health systems is particularly relevant to remote care operations. The position also offers exposure to organized chronic care workflows and collaboration with clinical teams outside a traditional facility setting. Candidates considering this career direction should be comfortable with frequent telephone communication, independent computer-based work, and consistent documentation while meeting established patient outreach expectations.