Location & Practice Overview

This remote Medical Assistant role supports the CMM Patient Communication department within Vail Health’s affiliated Colorado Mountain Medical network. The position operates entirely from the employee’s home office while serving clinical teams based in Colorado’s mountain communities.

Work Location Atlanta, GA (remote from approved state)
Department CMM Patient Communication
Care Setting Virtual support for outpatient and clinic operations
Practice Context Affiliated primary care and specialty network
Geographic Scope Supports Eagle and Summit County services

Responsibilities

  • Receive and respond to incoming patient telephone calls and voicemails, routing concerns to the appropriate provider or clinical team member within established timeframes.
  • Monitor patient portal messages and EHR drop-box queues, reviewing and directing communications to the correct inboxes while documenting actions accurately.
  • Process prescription refill requests that meet Medical Assistant criteria and forward those requiring provider review with complete supporting information.
  • Follow up with patients on submitted questions, results, and care-related requests to close communication loops.
  • Coordinate with providers and clinical staff to ensure timely handling of patient messages and maintain organized electronic health records.

The role centers on serving as a reliable communication link that keeps patient requests moving efficiently through established clinical workflows.

Qualifications & Requirements

Candidates must hold at least one accepted credential and demonstrate foundational healthcare knowledge. Two years of relevant experience is preferred but not required.

Required Credential
CMA (AAMA), RMA (AMT), NCMA (NCCT), CCMA (NHA), MAC (AMCA), or Nationally Registered Certified Medical Assistant (NAHP)
Alternative Credentials Accepted
Colorado EMT, RN (or compact), LPN (or compact), or CNA license
Core Knowledge
Medical terminology, medical equipment, HIPAA, and OSHA regulations
Preferred Experience
Two years performing patient-care and administrative duties
Residency Requirement
Must live and work primarily in an approved state (Georgia included)

Compensation & Benefits

The posted range reflects the anticipated Colorado hiring range and is adjusted geographically. Final offers consider relevant experience and other factors.

  • Hourly rate: $23.20–$31.00
  • Wellbeing reimbursement funds
  • Eligibility for 403(b) retirement plan contributions

Schedule & Work Environment

Employment Type PRN (Pool) – as-needed staffing
Work Arrangement Fully remote from an approved state
Hours Guarantee No guaranteed weekly hours published
Availability Candidates should confirm expected shifts and coverage needs during hiring
Work Environment Independent remote work with regular virtual coordination with clinical teams

Patient Population & Clinical Setting

The role supports patients receiving care through Colorado Mountain Medical and the broader Vail Health network, which serves both local mountain-community residents and seasonal visitors.

Patient Base Residents and visitors of Eagle and Summit Counties
Care Context Outpatient primary care, specialty, and urgent care communications
Interaction Type Telephone, voicemail, and patient portal messages
Clinical Needs Questions, refill requests, results follow-up, and care coordination

Clinical Focus & Key Services

The position concentrates on non-face-to-face clinical communication support that keeps patient care continuous across the network.

Message Management Patient portal and EHR inbox triage and routing
Prescription Support Refill request review and coordination
Care Continuity Follow-up communication on results and patient concerns
Documentation Accurate recording of communications in the electronic health record

Role Highlights

This remote PRN Medical Assistant position offers an opportunity to support a Colorado-based healthcare network while working from an approved state, including Georgia. Unlike traditional clinic-based Medical Assistant roles, the position is centered on virtual patient communication and coordination across Colorado Mountain Medical's outpatient services. Its focus on telephone and electronic communication makes it particularly suited to professionals interested in supporting clinical operations without routine on-site patient care.

  • Fully remote arrangement available to eligible residents of Georgia and other employer-approved states.
  • PRN / Pool employment structure designed for as-needed staffing rather than a fixed full-time schedule.
  • Dedicated CMM Patient Communication department supporting a multi-location healthcare network in Colorado.
  • Primarily non-face-to-face patient support through telephone, voicemail, patient portal, and electronic health record communication.
  • Opportunity to support outpatient primary care and specialty services serving residents and visitors across Eagle and Summit Counties.

About Vail Health Hospital

Vail Health is a nonprofit community healthcare system serving residents and visitors across Colorado’s Eagle and Summit counties. It operates a 56-bed hospital in Vail that is accredited by The Joint Commission and functions as a Level III Trauma Center with 24/7 emergency services and a helipad. The system includes Colorado Mountain Medical for primary and specialty care, urgent care clinics, outpatient services, Howard Head Sports Medicine, Shaw Cancer Center, and expanding behavioral health resources.

Organization Type Nonprofit community health system
Hospital Size 56-bed facility
Primary Service Area Eagle and Summit counties, Colorado
Key Affiliates Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine
Workforce Approximately 1,800 employees and 460 credentialed physicians

Frequently Asked Questions

Is Georgia an approved state for this remote position?
Yes. Georgia is explicitly listed among Vail Health’s approved states for remote roles. Employees must reside and work primarily in one of the approved states.
Does the posted hourly range apply directly to Georgia residents?
The $23.20–$31.00 range is the anticipated Colorado hiring range and will be adjusted according to geographic location. The final offer for a Georgia-based employee may differ.
Are there minimum hour or shift requirements for the PRN role?
The posting does not specify guaranteed hours, minimum shifts, or weekend/holiday expectations. Candidates should discuss availability expectations during the hiring process.
Which electronic health record system is used?
The specific EHR platform is not named in the job posting. The role involves monitoring patient portal messages and EHR queues, and Vail Health has transitioned system-wide to Epic with MyChart.
Can someone with a Colorado CNA or EMT license qualify?
Yes. In addition to the listed national Medical Assistant certifications, the employer accepts a State of Colorado EMT, RN (or compact), LPN (or compact), or CNA license.
What equipment or internet requirements apply for remote work?
Specific home-office equipment, internet speed, or reimbursement details are not provided in the available posting. These should be confirmed with the employer during onboarding discussions.

Remote Medical Assistant (PRN) in Atlanta, GA

Vail Health offers a remote Medical Assistant (PRN) opportunity for qualified professionals based in Atlanta, Georgia, supporting its Colorado Mountain Medical network. This position is part of the CMM Patient Communication department, which connects patients with outpatient primary care and specialty services across Colorado's Eagle and Summit Counties. Unlike conventional Medical Assistant jobs in Atlanta that involve working directly in a local physician's office, this role supports a healthcare organization operating in another state through its remote patient communication workflows. The position combines virtual support for a regional medical network with a flexible, as-needed employment arrangement, making it a distinct option for certified Medical Assistants seeking remote healthcare opportunities in Georgia.

Submit Application

Apply for This Position Submit your application through the official Vail Health careers site