Location & Practice Overview

The position is based within a physician-owned outpatient specialty practice that operates multiple clinics in New York’s Capital Region. Leadership responsibility centers on the Albany office while requiring regular onsite presence at two additional sites.

Practice Model Physician-owned private specialty practice
Service Lines Ophthalmology and dermatology
Care Setting Multi-site ambulatory clinics
Operational Structure Central leadership with site-level Front Desk Leads

Responsibilities

  • Directly supervise the Albany front desk team and provide operational guidance to Front Desk Leads at the Clifton Park and Troy locations.
  • Recruit, onboard, train, coach, and develop front desk staff in partnership with HR and Practice Administration.
  • Monitor physician schedules across sites for overbooking, underbooking, or deviations from established templates and collaborate with Patient Access and clinical teams to correct imbalances.
  • Maintain consistent standards for patient check-in, check-out, scheduling, communication, and payment handling; resolve escalated patient concerns.
  • Oversee staffing coverage according to volume, order and stock front desk supplies, complete bank deposits, and coordinate pharmaceutical representative visits and office events.
  • Ensure staff adherence to patient confidentiality requirements and practice policies, including HIPAA compliance.

Regular onsite work at each of the three offices is required to evaluate workflows, support teams, and keep operational standards aligned.

Qualifications & Requirements

The position requires demonstrated team leadership ability. Healthcare office experience is preferred but not mandatory.

Education
High school diploma or equivalent
Supervisory Experience
3+ years of management or supervisory experience with proven success leading and developing a team
Healthcare Background
At least 1 year in a healthcare or medical office setting preferred
Systems Aptitude
Ability to learn and use the practice’s EMR (ModMed) and related technology
Mobility
Willingness and ability to travel routinely among the three practice locations

Compensation & Benefits

Pay is presented as an annual range for full-time employment. Specific benefit details are not listed in the available posting; candidates should confirm current total compensation and any benefits directly with the employer.

  • Compensation: $65,000–$90,000 per year
  • Full-time status

Schedule & Work Environment

Status Full-time
Work Format Onsite at multiple Capital Region offices
Time Allocation Majority of time at the Albany location
Travel Expectation Routine travel among Albany, Clifton Park, and Troy

Patient Population & Clinical Setting

Front desk activity supports individuals seeking scheduled outpatient specialty care.

Patient Type Ambulatory specialty patients
Encounter Context Check-in, check-out, scheduling, and payment interactions
Setting Outpatient clinic environment

Clinical Focus & Key Services

This is an administrative leadership role. Its contribution lies in the operational systems that support the practice’s specialty services rather than in direct clinical care.

Access Operations Front desk processes that facilitate timely patient registration and appointment flow
Schedule Integrity Alignment of booking practices with provider templates and preferences
Service Standards Consistent patient-facing workflows across the practice’s specialty clinics

Role Highlights

The position is defined by multi-site accountability rather than single-office front desk supervision.

  • Direct leadership of the Albany front desk team paired with support of Front Desk Leads at two other locations
  • Routine onsite presence required at three separate Capital Region offices
  • Operational partnership with Patient Access, Clinical, Billing, HR, and Practice Administration functions

About Perlmutter Eye Center & Perlmutter Dermatology

Perlmutter Eye Center is a physician-owned ophthalmology practice with clinics in Albany, Clifton Park, and Troy, New York. It offers comprehensive eye care that includes cataract surgery, glaucoma management, retinal disease treatment, and general ophthalmology. Perlmutter Dermatology is a related physician-owned practice focused on medical, surgical, and pediatric dermatology. Both function as private practices serving the Capital Region.

Ownership Physician-owned private practices
Primary Focus Ophthalmology
Related Specialty Dermatology
Geographic Footprint Albany, Clifton Park, and Troy (Eye Center)
Tenure Eye Center has served patients for more than 40 years

Frequently Asked Questions

Is Albany the only work location?
No. While most time is spent at the Albany office, the role requires regular onsite work at the Clifton Park and Troy locations as well.
Is this a clinical or non-clinical position?
It is a non-clinical leadership role focused on front desk operations, staff supervision, scheduling oversight, and multi-site coordination.
What system will I need to learn?
The practice uses ModMed as its electronic medical record and practice management platform. Strong working knowledge of the system is expected.
How is supervisory responsibility structured?
The manager directly oversees the Albany front desk team and provides leadership support to Front Desk Leads who manage day-to-day operations at the other two sites.
Are benefits listed in the posting?
The available posting specifies the salary range and full-time status but does not detail health insurance, retirement, PTO, or other benefits. Candidates should request current benefit information from the employer.
Does the role include handling of payments?
Yes. Responsibilities include completing bank deposits and ensuring daily payments are handled according to practice procedures, along with maintaining patient confidentiality.

What to Know About the Medical Front Desk Manager Role in Albany, NY

This position combines staff leadership with responsibility for consistent patient access across a multi-site specialty practice. Candidates should be comfortable balancing employee support, scheduling oversight, service recovery, and routine administrative controls rather than focusing on a single front desk function. The role also involves travel between offices, so reliable transportation and the ability to coordinate work across locations are practical considerations. Before applying, candidates should confirm the current salary range, expected work schedule, travel arrangements, and the extent of direct supervisory authority with the employer.

Career Fit for Medical Front Desk Managers in the Albany Area

This opportunity may appeal to experienced medical reception supervisors, patient access team leaders, and specialty clinic coordinators seeking a broader operational role. Transferable skills include coaching employees, resolving service problems, organizing coverage, maintaining accurate scheduling practices, and communicating across administrative and clinical teams. Candidates moving from a single office should consider whether they enjoy supporting multiple teams rather than concentrating on one location. Those coming from non-healthcare customer service management should assess their familiarity with patient confidentiality and medical office workflows. Healthcare experience is preferred, while three or more years of supervisory or management experience is required.

Submit Application

Apply for This Position Submit your application through MedCareerHub USA