Location & Practice Overview

This Telephonic Licensed Practical Nurse position is based in an office call center environment in Atlanta, Georgia. The role is fully on-site within a structured business office setting dedicated to telephonic medical management support.

Practice Type Office-based call center
Care Delivery Model Telephonic medical management
Geographic Context Atlanta, Georgia
Work Setting On-site business office (no remote option)
Hands-On Care None required

Responsibilities

  • Provide telephonic support and assistance to patients, responding to inquiries and needs through the application of clinical judgment within established guidelines.
  • Assess patient situations over the phone and follow structured decision-making workflows and multi-step processes.
  • Document all patient interactions accurately and completely in real time while managing concurrent tasks.
  • Collaborate with internal teams, providers, and plan sponsors to support coordinated quality care delivery.
  • Research information as needed and apply continuous learning to address varied patient and operational questions.

Daily work centers on telephone-based interaction, clinical assessment within protocols, and real-time documentation rather than any physical patient contact.

Qualifications & Requirements

Candidates must hold active LPN licensure and bring substantial prior bedside experience together with the technical and communication skills required for call-center work.

Licensure
Current, active Licensed Practical Nurse (LPN) license
Clinical Experience
Minimum of 3 years bedside clinical nursing experience
Typing Speed
35+ words per minute with accuracy
Technical Skills
Strong computer proficiency (skills assessed during interview process)
Communication
Excellent telephonic communication and ability to talk while typing

Compensation & Benefits

Pay is structured as an hourly rate within a defined range and is accompanied by a benefits package that includes paid time off and retirement support.

  • Hourly rate: $28.00 – $32.50
  • Paid holidays
  • Generous PTO plan
  • Health benefits
  • 401(k) with company match
  • Caregiver support platform and casual dress code

Schedule & Work Environment

Employment Type Full-time
Hours Banker's hours supporting work-life balance
Work Location Fully on-site in Georgia office call center
Environment Business office / call center with no bedside care
Dress Code Casual / relaxed

Patient Population & Clinical Setting

All interaction occurs exclusively by telephone with individuals seeking guidance related to health needs, benefits, and available resources within a medical management framework.

Encounter Type Telephonic only
Patient Context Individuals connected through plan sponsors and providers
Care Pathway Telephonic medical management support
Physical Presence No in-person contact

Clinical Focus & Key Services

The professional content of this role centers on telephone-based medical management that applies nursing knowledge to help patients navigate health needs and resources without any hands-on procedures or bedside intervention.

Primary Focus Telephonic medical management and patient support
Core Service Assessment of patient needs using clinical judgment within guidelines
Resource Coordination Connecting patients with appropriate resources and plan-related support
Outcome Orientation Promotion of quality, cost-effective health outcomes via communication

Role Highlights

This position differs from traditional LPN roles by moving entirely away from bedside care into a structured office-based telephonic model that still draws on clinical judgment within defined protocols.

  • Non-bedside, office-based call center role with no hands-on patient care requirements
  • Transition path for experienced bedside LPNs seeking structured daytime hours and reduced physical demands
  • Process-driven independence using established workflows and decision-making guidelines
  • Supportive culture that prioritizes continuous learning and problem-solving within a balanced office environment

About Vensure Employer Solutions

Vensure Employer Solutions is a privately held organization in the HR technology and services sector. Headquartered in Chandler, Arizona, with a significant presence that includes a corporate headquarters location in the Atlanta area (Duluth, Georgia), the company and its affiliated entities serve businesses across all 50 states and more than 175 countries. It provides HR/HCM technology, managed services, professional employer organization (PEO) services, global business process outsourcing, and employer-of-record solutions, processing substantial annual payroll volume for a large portfolio of client organizations.

Organization Type Privately held HR technology and services company
Headquarters Chandler, Arizona (with Atlanta-area operations in Duluth, GA)
Geographic Reach All 50 U.S. states and 175+ countries
Core Services HR/HCM technology, PEO, managed services, BPO, EOR

Frequently Asked Questions

Is any hands-on or bedside nursing care part of this role?
No. This is an office-based call center position with no hands-on or bedside patient care.
Can this position be performed remotely or from home?
No. The role is strictly on-site in a Georgia office call center environment and is not available as a remote or telecommuting position.
What technical skills will be evaluated during the hiring process?
Computer and technical proficiency will be tested. Candidates should also demonstrate typing speed of at least 35 words per minute with accuracy and the ability to talk and type simultaneously.
How much prior clinical experience is required?
A minimum of three years of bedside clinical experience as an LPN is required in addition to current active licensure.
What does the typical daily workflow involve?
Nurses follow established multi-step processes and decision-making guidelines while providing telephonic support, assessing needs, documenting interactions, and collaborating with internal teams.
Is the culture more corporate or informal?
The environment is described as supportive and family-oriented rather than highly corporate, with a casual dress code and emphasis on continuous learning.

Telephonic Licensed Practical Nurse (LPN) in Atlanta, GA

This full-time Telephonic Licensed Practical Nurse role in Atlanta, Georgia offers experienced LPNs an on-site office-based alternative to traditional bedside nursing. Working within a structured call center environment, the LPN provides telephone support to patients, assesses needs using clinical judgment inside defined workflows, documents interactions accurately, and collaborates with internal teams, providers, and plan sponsors. The position requires current LPN licensure and at least three years of prior bedside clinical experience, along with strong telephonic communication skills, typing accuracy of 35 or more words per minute, and solid computer proficiency that will be assessed during the interview process. Compensation is set at $28.00 to $32.50 per hour and is accompanied by paid holidays, a generous PTO plan, health benefits, a 401(k) with company match, and access to a caregiver support platform. The schedule follows banker's hours in a casual-dress business office setting with no hands-on patient care. The role is suited to nurses seeking greater predictability and the opportunity to apply clinical knowledge through telephonic medical management rather than direct physical care. The employer, Vensure Employer Solutions, operates as a large privately held provider of HR technology and workforce services with a presence in the Atlanta area.

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